Parent Terms & Conditions

Last updated: October 2026

Tuition

• Bianca Tutoring Services provides online one-to-one tuition.
• Lessons are normally one hour long.
• Tuition operates on a weekly basis.
• Students are personally matched with tutors based on factors including subject, level, academic needs, personality, learning style and availability.
• Tuition is intended to provide academic support and guidance. Specific grades, examination results or academic outcomes cannot be guaranteed.

Payment

• Payments are billed weekly in advance through Stripe once the weekly subscription has been activated.
• Payments are automatically collected each week while the subscription remains active.
• The weekly subscription relates to the student's ongoing weekly tuition arrangement.

Cancelling or rescheduling an individual lesson

Parents must provide at least 24 hours' notice if they wish to cancel or reschedule an individual lesson.

Lessons cancelled with less than 24 hours' notice are non-refundable.

Where sufficient notice is provided, Bianca Tutoring Services will manage the relevant payment appropriately in accordance with the student's tuition arrangement.

Where possible, an alternative lesson time may be offered, subject to tutor availability.

Ending ongoing tuition / cancelling the weekly subscription

Parents must provide at least one week's notice if they wish to end ongoing tuition and cancel their weekly Stripe subscription.

Tutor cancellations

If a tutor needs to cancel a lesson, the parent will not lose the lesson they have paid for.

Bianca Tutoring Services will arrange for the lesson to be rescheduled or the relevant payment to be carried forward or otherwise managed appropriately.

Communication

Parents may communicate directly with their tutor regarding:

• normal lesson communication
• academic progress
• lesson content
• routine day-to-day matters

Matters relating to the following should be directed to Bianca Tutoring Services:

• payments
• subscriptions
• ending tuition
• cancellations
• significant scheduling issues
• complaints
• concerns regarding a tutor
• safeguarding concerns

Tutor matching and changes

Bianca Tutoring Services personally matches students with tutors based on factors including their subject, level, academic needs, personality, learning style and availability.

If a tutor is no longer able to continue teaching a student, Bianca Tutoring Services will aim to provide a suitable replacement tutor.

If a parent feels that the initial tutor is not the right fit for their child, they should contact Bianca Tutoring Services so that the situation can be discussed and, where appropriate, an alternative tutor considered.

Online tuition

Lessons are delivered online using approved online lesson platforms.

Parents are responsible for ensuring that the student has suitable internet access and a device capable of participating in online lessons.

Safeguarding

Bianca Tutoring Services takes the safeguarding and wellbeing of students seriously.

Any safeguarding concerns relating to tuition should be reported directly to Bianca Tutoring Services. See our Safeguarding page for more information.

Complaints

Parents who have a concern or complaint regarding the tutoring service should contact Bianca Tutoring Services directly at info@biancatutoringservices.com so that the matter can be reviewed and addressed.

Changes to these terms

Bianca Tutoring Services may update these Terms & Conditions from time to time. The current version will always be available on this website.